Payments are made directly to the veterinary practice, clinic, or hospital. No payments are made to the applicant under any circumstance.
We cannot pay an invoice showing a zero balance.
Payments are not made over the phone, including for purposes of pet discharge.
The veterinary practice must email an itemized invoice to [email protected] or fax it to (866) 799-5166 after treatment is performed.
Payment will be processed through Bank of America Bill Pay within one week of receiving the invoice. A confirmation email with the payment tracking number and estimated delivery date will be sent to the veterinary practice. Payments typically arrive within one week, unless delayed by holidays or postal issues.